Privacy Policy
Last updated: July 7, 2026
This Privacy Policy explains how Hilu Solutions LLC (“we”, “us”, “our”) collects, uses, and protects personal information when you visit hilusolutions.com or use our services.
1. Information We Collect
Information you provide directly. When you submit our contact form or communicate with us by email, we collect the information you provide, such as your name, email address, company name, and the content of your message. When you become a client, we also collect billing information necessary to issue invoices and process payments (such as billing name, address, and company details).
Information collected automatically. Like most websites, we may collect standard technical data such as IP address, browser type, device type, pages visited, and referral source, through server logs and analytics tools. This data is used in aggregate form to understand how the website is used and to improve it.
2. How We Use Your Information
We use the information we collect to: respond to inquiries and provide requested information or proposals; deliver, invoice, and administer our services; process payments; communicate with clients about ongoing projects; comply with legal, accounting, and tax obligations; and improve our website and services. We do not sell personal information to third parties, and we do not use your information for third-party advertising.
3. Payment Processing
Card payments are processed by our third-party payment processor. We do not store full card numbers on our servers. The payment processor handles card data in accordance with PCI-DSS standards and its own privacy policy. For bank transfers, we receive only the information visible on the bank statement.
4. Sharing of Information
We share personal information only with: service providers who help us operate our business (such as hosting providers, email services, payment processors, and accounting services), strictly to the extent necessary for them to perform their functions; and public authorities where required by law. All service providers are bound by confidentiality and data protection obligations.
5. Cookies
Our website may use essential cookies required for its operation and, where applicable, analytics cookies to measure site usage. You can control or delete cookies through your browser settings. Disabling essential cookies may affect the functioning of certain parts of the site.
6. Data Retention
We retain personal information only for as long as necessary for the purposes described above. Contact inquiries that do not lead to an engagement are retained for up to 12 months. Client and billing records are retained for the period required by applicable accounting and tax laws.
7. Data Security
We apply appropriate technical and organizational measures to protect personal information, including encrypted connections (HTTPS), access controls, and secure hosting. No method of transmission or storage is completely secure, but we work to protect your data against unauthorized access, alteration, or loss.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete the personal information we hold about you, to object to or restrict certain processing, and to receive a copy of your data. To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law. If you are located in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
9. Children’s Privacy
Our website and services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always available on this page, and material changes will be indicated by updating the “Last updated” date above.
11. Contact
For any privacy-related questions or requests, contact us through the contact form on this website or by email at: offer@hilusolutions.com
Hilu Solutions LLC