Terms of Service
Last updated: July 7, 2026
These Terms of Service (“Terms”) govern the use of the website hilusolutions.com and the services provided by Hilu Solutions LLC (“Company”, “we”, “us”, or “our”), a limited liability company registered in the United States. By requesting or using our services, you (“Client”, “you”) agree to these Terms.
1. Services
Hilu Solutions LLC provides digital marketing services, including but not limited to: search engine optimization (SEO), content creation and strategy, website optimization and performance improvements, and digital marketing and business scaling consulting. The specific scope of services for each engagement is defined in a written proposal or service agreement between the Company and the Client.
2. Proposals and Agreements
Following an initial consultation, we provide the Client with a written proposal describing the scope of work, deliverables, timeline, and pricing. A proposal becomes binding once accepted in writing by the Client (including by email confirmation). Where required, the parties may sign a separate service agreement. In the event of a conflict between these Terms and a signed service agreement, the service agreement prevails.
3. Fees and Payment
Services are provided either on a fixed-price project basis or as a recurring monthly retainer, as specified in the proposal. All fees are quoted in US dollars unless otherwise stated. An invoice is issued for every payment. Payments are accepted by credit or debit card (processed securely through our payment provider) or by bank transfer. Unless otherwise agreed, invoices are due within 14 days of issue. We reserve the right to suspend services if an invoice remains unpaid after the due date.
4. Client Responsibilities
The Client agrees to provide, in a timely manner, all information, materials, and access reasonably required for the performance of the services (such as website access, analytics accounts, brand assets, and approvals). Delays caused by missing Client input may extend agreed timelines accordingly. The Client warrants that any materials provided to us do not infringe the rights of third parties.
5. Deliverables and Intellectual Property
Upon full payment of all applicable fees, the Client receives ownership of the final deliverables created specifically for the Client under the engagement, unless otherwise stated in the proposal. We retain ownership of our pre-existing tools, methodologies, templates, and know-how. We may reference the Client and the general nature of the work performed in our portfolio, unless the Client requests otherwise in writing.
6. No Guarantee of Results
Digital marketing and SEO outcomes depend on factors outside our control, including search engine algorithms, market conditions, and competitor activity. While we apply industry best practices and work toward the goals defined in each engagement, we do not guarantee specific rankings, traffic volumes, or revenue results.
7. Confidentiality
Each party agrees to keep confidential any non-public business, technical, or financial information received from the other party in connection with the services, and to use such information only for the purposes of the engagement.
8. Term and Termination
Fixed-price projects end upon delivery and acceptance of the agreed deliverables. Monthly retainers continue until terminated by either party with at least 30 days’ written notice, unless a different notice period is specified in the proposal. Upon termination, the Client remains responsible for payment of all services rendered up to the effective date of termination.
9. Limitation of Liability
To the maximum extent permitted by law, the total liability of Hilu Solutions LLC arising out of or related to the services shall not exceed the total fees paid by the Client for the services giving rise to the claim during the three (3) months preceding the event. In no event shall we be liable for indirect, incidental, consequential, or punitive damages, including loss of profits or loss of data.
10. Refunds
Because our services involve professional time and custom work, fees for services already performed are non-refundable. If a project is cancelled by the Client before completion, we will invoice only for the work performed up to the cancellation date, and any prepaid amounts exceeding that work will be refunded.
11. Governing Law
These Terms are governed by the laws of the state in which Hilu Solutions LLC is registered, without regard to conflict-of-law principles. Any disputes shall first be attempted to be resolved amicably; failing that, they shall be submitted to the competent courts of that state.
12. Changes to These Terms
We may update these Terms from time to time. The version published on this page at the time a proposal is accepted applies to that engagement. Material changes will be indicated by updating the “Last updated” date above.
13. Contact
For any questions regarding these Terms, please contact us through the contact form on this website or by email at: offer@hilusolutions.com